Crisis Hotline Services

Avail Solutions offers a crisis line which is staffed with QMHP-CS staff who are trained and experienced in providing mental health services to individuals in crisis. Many of our QMHPs are bilingual (Spanish/English) and able to triage calls, handle crisis situations, and contact your on-call staff when necessary. Our highly capable personnel are trained and supervised by a licensed mental health professional, ensuring high-quality, reliable service.

Our staff will:

• Professionally triage incoming calls
• Record demographic and clinical data
• Document referrals made
• Do follow-up calls

Calls requiring immediate attention will be handled by contacting on-call staff, EMS, law enforcement, and other services relevant to the call.

Avail Solutions' staff is available to receive crisis calls 24 hours a day, 7 days a week, 365 days a year. Services are flexible and can be designed to meet your agency's specific needs including after-hours crisis line coverage, holiday coverage, coverage for planned activities (i.e. mandatory staff meetings), and emergency coverage (i.e. severe weather).

For more information, please call our administrative office at 800-510-7730 during normal business hours. Please note that the number provided is not a crisis hotline number. If you need to place a call to the crisis line and located in Texas, utilize the directory for the appropriate LMHA Mental Health Crisis Number to call directly.